Turmerry - Shipping and Returns


Turmerry offers free domestic U.S. ground shipping on all orders in the continental U.S. For Alaska, Hawaii and other US territories we offer UPS and USPS rates. Orders will typically be delivered within 4-5 business days. We ship masks international and we also ship some items international. Please add items to the cart to see if your product qualifies to be shipped to your country.


Returns and Refunds

We stand behind the integrity of our merchandise, and if for any reason you are not fully happy with your purchase, you may return your unused merchandise in its original condition within 30 days of your purchase date for an even exchange or a full refund. Items are returnable as long as they have not been used or laundered, are scent and fragrance-free. Returns for online purchases are processed within 10 business days of receipt at our distribution center. If any of your items arrive damaged, we are more than happy to replace them within 30 days of your order. Please fill out the form here to initiate your return or exchange. 

60 Days Return Policy for Mattresses & Mattress Toppers

For mattress toppers we offer a 30-60 day trial period. We completely understand that testing out a mattress or a mattress topper at a local store, fully dressed and in your shoes for a few minutes is a nightmare. We also believe testing it out just for a night is a bad idea although many of our customers fall in love with it on the first night. When making a decision on a product that you will spend a third of your life on, it’s important to really know it. It takes time to make such an important choice so we request you to try it out for 30 days before initiating a return request. You can return the undamaged topper after 30 days up until 60 days of your delivery date. We advise that you save the original packing materials if you believe you may want to have the option of returning it. 

If after 30 days, you find that it is still uncomfortable, then in order to reduce greenhouse gas emissions from shipping, we will ask you to go through a local donation procedure after contacting us. There is an easy set of procedure to be followed for this so please contact us first.

If you decide to return your mattress topper before 30 day waiting period, or if you cancel an order after the order has been shipped, or if you refuse the shipment, a $59 fee will be deducted from your refund. 

For warranty information, please check this page.   We only accept one item returned or exchanged from each product type (mattress, topper, sheets, pillow) per customer per 12 month period. If you buy multiple pieces only one can be returned. Masks are not returnable due to safety and hygiene reasons.

Should you have any other questions, feel free to contact us here. We're here to help!