Turmerry - Shipping and Returns

Shipping and Returns

Shipping

Turmerry is a US based business. Turmerry offers Free and Fast Shipping for all orders in the continental USA. For Alaska, Hawaii and other US territories we offer FedEx and USPS rates. Orders will typically be delivered within 2-5 business days. Please add items to the cart to see if your product qualifies to be shipped to your country.

The main Distribution Center of Turmerry is in Charlotte, NC where we ship most of our Latex Mattresses, Latex Toppers and Pillows. This means for all of you in the East Coast the transit time are just 1-3 days. Most of the West Coast customers can expect their shipments in 4-5 days.

Returns and Refunds

60 Days Return Policy for Mattresses and Mattress Toppers

For Turmerry Mattresses and Mattress Toppers we offer a 30-60 day trial period. We completely understand that testing out a Mattress or Mattress Topper at a local store, fully dressed and in your shoes for a few minutes is a nightmare. We also believe testing it out just for a night is a bad idea although many of our customers fall in love with it on the first night. When making a decision on a product that you will spend a third of your life on, it’s important to really know it. It takes time to make such an important choice so we request you to try it out for 30 days before initiating a return request. You can return the mattress or mattress topper after 30 days up until 60 days of your delivery date.

Turmerry All Latex Mattress consists of three 3 inch latex foam layers. If you let us know we can swap out one layer at no additional charge if doing so will take care of the support and comfort you were looking for. If you believe that is not going to make it work, then we can use our donation program and once donated we can get the refund processed. Please note once we swap out one layer to change the support and comfort, then you are still not satisfied you can return the mattress at your expense back to us for full refund.

If after 30 days, you find your mattress topper is still uncomfortable, then in order to reduce greenhouse gas emissions from shipping, we will ask you to go through a local donation procedure for toppers after contacting us. There is an easy set of procedure to be followed for this so please contact us first.

30 Day Return Policy for Pillows, Sheets, Bedding etc.

We stand behind the integrity of our merchandise, and if for any reason you are not fully satisfied with your purchase, you may return your unused merchandise in its original condition within 30 days of your purchase date for an even exchange or a full refund. Pillows and Bedding items are returnable as long as they have not been used or laundered, are scent and fragrance-free. Returns for online purchases are processed within 10 business days of receipt at our distribution center. If any of your items arrive damaged, please let us know immediately and we will be more than happy to replace them. Please fill out the form here to initiate your return or exchange. 

For warranty information, please check this page.   We only accept one item returned or exchanged from each product type (mattress, topper, sheets, pillow) per customer per 12 month period. If you buy multiple pieces only one can be returned.

Should you have any other questions, feel free to contact us here. We're here to help!

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