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5 Year Warranty for Latex Toppers
Beginning on the date of purchase, your latex mattress topper is covered by a 5-year limited warranty. This warranty is valid only for the original purchaser from the original purchase date of the latex mattress topper and is non-transferable. The “original purchaser” is the first purchaser of the latex mattress topper from Turmerry.com. Please retain a copy of your receipt as proof of purchase and owner.
Turmerry warrants that it will repair or replace, at the company's discretion, your latex topper should it be determined to contain a defect, including splits or cracks in the latex foam that alter significantly your comfort during sleep on the latex topper, as long as the damage is not caused by misuse or abuse after purchase by the user(s) of the latex topper, and provided your latex topper has had adequate support of your existing mattress since the time of purchase. Also covered is any indentation in the latex foam of the latex topper measuring one inch or greater in depth. The indentation must be visible to the naked eye when no weight is applied to the top of the mattress topper.
No warranty coverage shall be in effect for any Latex Topper that contains any burns, cuts, stains, spills, soiling, discoloration that occur over time, chemical smells (cigarette smoke, and other unnatural odors), and dampness or mold. This warranty also does not cover comfort preference. Imperfections that do not prevent ordinary use and enjoyment of the mattress topper by a reasonable person are not considered to be defects. For example, perforations may not well rounded, and corners may not be perfectly shaped.
1 Year Warranty for Bedding Products
Beginning on the date of purchase, all other products like bedding sheet sets, duvet covers, pillows, throws, protectors, etc. are covered by a 1-year limited warranty. This warranty is valid only for the original purchaser. Turmerry warrants that it will replace, at the company's discretion, your product should it be determined to contain a defect. No warranty coverage shall be in effect for any products that contains any burns, cuts, stains, spills, soiling, discoloration that occur over time, chemical smells (cigarette smoke, and other unnatural odors), and dampness or mold. This warranty also does not cover comfort preference and normal wear and tear as a result of washing and intended use.
How to file a claim
To file a claim under this warranty, please submit a request here. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the products and will be provided to you once Turmerry has reviewed your submission and determines that there is in fact a defect covered in this warranty.
These limited warranties will be governed by the laws of the State of North Carolina.