Turmerry Warranty

At Turmerry, we stand behind the integrity of our products and are committed to ensuring the highest quality standards for lasting comfort and support. This Warranty Policy outlines the terms, coverage, and eligibility for our mattresses, toppers, bed bases, pillows, and other bedding items. If a defect arises within the applicable period and meets the warranty conditions, Turmerry will, at its sole discretion, repair or replace the product. Please review the details below to understand your coverage and responsibilities as a Turmerry customer.

The warranty we provide for our products is only valid for the original purchaser, commencing from the date of original purchase, and is non-transferable. The “original purchaser” is the first purchaser of the product from www.turmerry.com.

IMPORTANT: Please retain a copy of your email receipt for the product(s) as proof of purchase and ownership.

MATTRESS WARRANTY

This section outlines Turmerry’s warranty policy for mattresses. The warranty we provide for our mattresses is only valid for the original purchaser, commencing from the date of original purchase, and is non-transferable. The “original purchaser” is the first purchaser of the product from Turmerry (www.turmerry.com).

• 20 Year Limited Warranty

Beginning on the date of purchase, the Organic Latex Mattress, Egg Crate Mattress, Dual Side Latex Flippable Mattress, DIY Hybrid Mattress With Latex, Bigg+ Mattress, and Organic Kids Mattress are covered by a 20-year limited warranty.

The warranty period is measured from the original purchase date and does not extend or restart should a repair or replacement occur.

• 10 Year Limited Warranty

Beginning on the date of purchase, the Latex Hybrid Mattress and RV Mattress are covered by a 10-year limited warranty.

The warranty period is measured from the original purchase date and does not extend or restart should a repair or replacement occur.

Your Responsibilities:

To maintain warranty eligibility, the mattress must:

1. Be removed from packaging and unrolled within 10 days of delivery.
2. Be used in a residential setting.
3. Be used only on a structurally sound base, such as:
   • A solid platform foundation.
   • A slatted frame with slats spaced no more than 3 inches apart.
   • A properly configured adjustable base.
4. For Queen, King, and California King sizes, the support structure must include a center rail and dedicated center support leg(s) to prevent sagging.
5. A compatible waterproof mattress protector must be used from day one to maintain hygiene and warranty validity.
6. The law tags must remain in place, unaltered.

Using an improper foundation, such as a box spring, or placing the mattress directly on the floor, will void the warranty. A waterproof mattress protector must be used from the time of purchase. Any stains, spills, bodily fluids, mold, or strong odors will result in the warranty being voided.

IMPORTANT: Please retain a copy of your email receipt for the product(s) as proof of purchase and ownership.

Mattress Warranty Coverage Includes:

Turmerry warrants the mattress to be free from defects in material and workmanship that impact normal functionality and expected sleep performance. If a verified defect is identified, Turmerry will, at its sole discretion, repair the mattress, replace the mattress with the same model and size, or, if discontinued, replace it with a mattress of comparable build, material quality, and value. The defect must not be a result of misuse or abuse after purchase by the user(s) of the mattress, and the mattress must have had adequate support since the time of purchase.

The warranty covers:

1. Body Impressions or Visible Indentations
   • Indentations or imprints greater than 1.5 inches, measured without any weight on top of the mattress using a flexible tailor-type tape.
   • Indentations resulting from normal, unsustained use are distinguished from excessive foam compression or structural collapse.
   • The indentation must be visible to the naked eye when no weight is applied to the top of the mattress.
   • The indentation must be measurable and visible to the naked eye when the mattress is placed on the floor.
2. Structural Latex Defects
   • Cracking, splitting, or permanent structural deterioration of natural latex layers when used under proper conditions.
3. Mattress Cover, Stitching, & Construction Defects
   • Tearing of seams not caused by force or misuse.
   • Fabric unraveling.
   • Manufacturing flaws affecting the integrity or performance of the cover or quilting.
4. Dimensional Variance
   • Size variations exceeding 2 inches in length, width, or thickness after a 30-day break-in and expansion period.
   • Any size variation must be reported to Turmerry within the trial period.
5. Performance-Impeding Cosmetic Defects
   • Only when a cosmetic irregularity directly interferes with normal comfort, stability, or support.

IMPORTANT: Damage caused by improper handling, including bending, folding, dragging, or repositioning of latex layers, is not covered under this warranty.

Spring System Coverage (Hybrid Models Only):

For hybrid mattresses containing spring systems, Turmerry warrants the pocketed coil units against structural defects arising from faulty materials or manufacturing.

Coverage applies as follows:

• Latex Hybrid Mattress (10-Year Limited Warranty): The spring system is covered for the same 10-year period as the mattress. Coverage is limited to structural defects such as broken, fractured, or collapsing coils that impair normal support.
• DIY Hybrid Mattress With Latex (20-Year Limited Warranty): The pocket spring coils used in this mattress are covered for the full 20-year warranty period. Coverage is limited to structural manufacturing defects that materially affect performance, such as broken or deformed coils.

Coverage for springs does not extend to damage resulting from misuse, abuse, improper handling, transportation damage, exceeding the weight limit, bending or folding the mattress, or use on an inadequate support foundation. Only structural defects arising from normal residential use and verified as manufacturing-related are eligible.

Mattress Warranty Coverage Does Not Include:

This warranty does not extend to damage, conditions, or dissatisfaction arising from improper use, improper storage, or normal wear.

Naturally occurring variations in latex texture, color marbling, corner shape, minor quilting irregularities, or fabric grain differences are not considered defects.

Exclusions include, without limitation:

• Any mattress that contains burns, cuts, stains, spills, soiling, discoloration that occurs over time, chemical smells (cigarette smoke and other unnatural odors), dampness, or mold.
• Comfort preference(s). Imperfections that do not prevent ordinary use and enjoyment of the mattress by a reasonable person are not considered to be defects. For example, perforations may not be well-rounded, and corners may not be perfectly shaped.
• Natural softening of foam over time (except for any indentation or body impression of over 1.5 inches).
• Issues caused by bending, folding, jumping, dragging, abusing, neglecting, or mishandling the mattress.
• Unsanitary conditions, including pest infestation (bed bugs, mites, etc.).
• Mattresses used in hotels, rentals, Airbnbs, or commercial settings.
• Allergies, discomfort, or other health-related conditions.
• Cutting, reshaping, or altering the mattress in any way.
• Adjustable latex mattresses must be used with layers arranged in the intended factory-recommended order. Improper layer configuration, including placing softer comfort layers beneath firmer support layers, reversing layer order, or removing required layers, can compromise structural integrity. Any damage or performance issues resulting from improper layer arrangement are not considered manufacturing defects and are excluded from warranty coverage.

Limited Mattress Warranty Periods and Coverage Type:

This warranty section applies to all Turmerry mattresses, including the Organic Latex Mattress, Latex Hybrid Mattress, Egg Crate Mattress, RV Mattress, Dual Side Latex Flippable Mattress, DIY Hybrid Mattress with Latex, Bigg+ Mattress, and Organic Kids Mattress.

Warranty Coverage Periods

Turmerry mattresses are covered by a Limited Warranty commencing from the date of original purchase. The coverage consists of a Full Coverage period followed by a Limited Prorated Coverage period.

Product Category	Total Warranty Length	Full Coverage Period	Prorated Coverage Period
Latex Hybrid Mattress, RV Mattress	10 Years	Years 1 – 5	Years 6 – 10
Organic Latex Mattress, Egg Crate Mattress, RV Mattress, Dual Side Latex Flippable Mattress, DIY Hybrid Mattress with Latex, Bigg+ Mattress, Organic Kids Mattress	20 Years	Years 1 – 10	Years 11 – 20

Note: For Hybrid Mattresses (Latex Hybrid Mattress and DIY Hybrid Mattress), the spring systems are covered for the same duration as the mattress – 10 years and 20 years, respectively – provided the defect is structural or manufacturing-related, not due to misuse, abuse, or improper moving.

Prorated Coverage Schedules

If a confirmed and qualified defect occurs during the prorated period, the purchaser is responsible for a percentage of the original purchase price (Prorated Replacement Charge), plus any transportation and/or shipping charges.

1. 10-Year Limited Warranty Prorated Schedule

   Warranty Period	Years of Coverage	Customer Responsibility (Prorated Replacement Charge)
   Full Coverage, Non-Prorated	Years 1 – 5	0% of the original purchase price
   Limited Coverage, Prorated	Year 6	55% of the original purchase price
   	Year 7	60% of the original purchase price
   	Year 8	65% of the original purchase price
   	Year 9	70% of the original purchase price
   	Year 10	75% of the original purchase price

2. 20-Year Limited Warranty Prorated Schedule

   Warranty Period	Years of Coverage	Customer Responsibility (Prorated Replacement Charge)
   Full Coverage, Non-Prorated	Years 1 – 10	0% of the original purchase price
   Limited Coverage, Prorated	Year 11	50% of the original purchase price
   	Year 12	55% of the original purchase price
   	Year 13	60% of the original purchase price
   	Year 14	65% of the original purchase price
   	Year 15	70% of the original purchase price
   	Year 16	75% of the original purchase price
   	Year 17	80% of the original purchase price
   	Year 18	85% of the original purchase price
   	Year 19	90% of the original purchase price
   	Year 20	95% of the original purchase price

Replaced or repaired mattresses are subject to the same Limited Warranty as the original, and the warranty term begins from the date of purchase of the original mattress.

Mattress Care and Rotation Requirements:

To ensure even wear and material longevity:

• Rotate the mattress head-to-foot once per month for the first six months, then
• Rotate every 2-3 months thereafter for the life of the mattress.
• Use only in a residential household environment. Avoid excessive force, stretching, or pulling on fabrics, seams, or zippers.
• Do not use bleach, optical brighteners, or harsh chemicals. Do not expose the mattress to high heat, which can damage wool, cotton, latex components, and natural fibers.
• Ensure each item is fully dry before use or storage to prevent mold or odor.
• Spot Cleaning: Blot spills immediately with a clean cloth. Use warm water with mild (eco-friendly) detergent to spot clean. Avoid aggressive rubbing, which can distort fibers. Do not use abrasive scrubbers or solvent-based cleaners.
• Environmental Care: Keep the mattress in a clean, dry, climate-controlled bedroom. Avoid prolonged exposure to direct sunlight to prevent fading or fiber weakening. Do not use or store the mattress in damp basements, garages, porches, or any non-climate-controlled area.
• Protection & Hygiene: Use mattress protectors consistently to maintain cleanliness. Keep the mattress away from pets to avoid tearing, chewing, scratching, or contamination. Avoid placing hot tools (curlers, straighteners, irons) near or on the mattress surface.
• Storage & Handling: Store the mattress only when fully clean and completely dry. Do not fold, bend, or compress it for storage. Do not stack heavy items on top of stored mattress, as this may cause permanent flattening or distortion.
• Improper washing, drying, handling, storage, or failure to follow the care instructions on the product tag or Turmerry website may void the warranty.

Note: Failure to rotate does not automatically void the Warranty, but uneven wear resulting from non-rotation may not qualify as a defect.

To File a Mattress Warranty Claim:

You can file a mattress warranty claim here - Contact Turmerry

A warranty claim must be submitted with sufficient documentation to allow inspection and verification. Required evidence includes:

• Proof of original purchase (receipt, invoice, order confirmation, product serial number).
• Legible photos of the defect, overall mattress surface, and support foundation.
• Clear photo of the law tag attached and unaltered.
• Measurement images taken using a tailor's tape for body impressions.
• A narrative description detailing the issue, when it was first noticed, and how it affects sleep performance.

Turmerry reserves the right to request additional images, video inspection, or, where necessary, third-party mattress inspection. Failure to cooperate or provide adequate evidence may result in denial of the claim.

If a replacement is approved, Turmerry may request evidence of mattress donation, recycling, or disposal prior to shipment of a replacement.

IMPORTANT: Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the products and will be provided to you once Turmerry has reviewed your submission and determined that there is, in fact, a defect covered by this warranty.

MATTRESS TOPPER WARRANTY

This section outlines Turmerry’s warranty policy for mattress toppers. The warranty we provide for our mattress toppers is only valid for the original purchaser, commencing from the date of original purchase, and is non-transferable. The “original purchaser” is the first purchaser of the product from Turmerry (www.turmerry.com).

• 5 Year Limited Warranty

Beginning on the date of purchase, the Latex Mattress Topper, Egg Crate Mattress Topper, and RV Mattress Topper are covered by a 5-year limited warranty.

The warranty period is measured from the original purchase date and does not extend or restart should a repair or replacement occur.

Your Responsibilities:

To maintain warranty eligibility, the mattress topper must:

1. Be removed from packaging and unrolled within 10 days of delivery.
2. Be used in a residential setting.
3. Be used on a structurally sound mattress placed atop a structurally sound base, such as:
   • A solid platform foundation.
   • A slatted frame with slats spaced no more than 3 inches apart.
   • A properly configured adjustable base.
4. For Queen, King, and California King sizes, the support structure must include a center rail and dedicated center support leg(s) to prevent sagging.
5. A compatible waterproof mattress protector or mattress topper cover must be used from day one to maintain hygiene and warranty validity.

Using an improper foundation, such as a box spring, or placing the mattress topper directly on the floor, will void the warranty. A waterproof mattress protector or mattress topper cover must be used from the time of purchase. Any stains, spills, bodily fluids, mold, or strong odors will result in the warranty being voided.

IMPORTANT: Please retain a copy of your email receipt for the product(s) as proof of purchase and ownership.

Mattress Topper Warranty Coverage Includes:

Turmerry warrants the mattress topper to be free from defects in material and workmanship that impact normal functionality and expected sleep performance. If a verified defect is identified, Turmerry will, at its sole discretion, repair the mattress topper, replace the mattress topper with the same model and size, or, if discontinued, replace it with a mattress topper of comparable build, material quality, and value. The defect must not be a result of misuse or abuse after purchase by the user(s) of the mattress topper, and the mattress topper must have had adequate support since the time of purchase.

The warranty covers:

1. Body Impressions or Visible Indentations
   • Indentations or imprints greater than 1 inch, measured without any weight on top of the mattress topper using a flexible tailor-type tape.
   • Indentations resulting from normal, unsustained use are distinguished from excessive foam compression or structural collapse.
   • The indentation must be visible to the naked eye when no weight is applied to the top of the mattress topper.
   • The indentation must be measurable and visible to the naked eye when the mattress topper is placed on the floor.
2. Structural Latex Defects
   • Cracking, splitting, or permanent structural deterioration of natural latex layers when used under proper conditions.
3. Mattress Topper Cover (Only If Included with Initial Purchase), Stitching, & Construction Defects
   • Tearing of seams not caused by force or misuse.
   • Fabric unraveling.
   • Manufacturing flaws affecting the integrity or performance of the cover.
4. Dimensional Variance
   • Size variations exceeding 2 inches in length, width, or thickness after a 30-day break-in and expansion period.
   • Any size variation must be reported to Turmerry within the trial period.
5. Performance-Impeding Cosmetic Defects
   • Only when a cosmetic irregularity directly interferes with normal comfort, stability, or support.

Mattress Topper Warranty Coverage Does Not Include:

This warranty does not extend to damage, conditions, or dissatisfaction arising from improper use, improper storage, or normal wear.

Naturally occurring variations in latex texture, color marbling, corner shape, minor quilting irregularities, or fabric grain differences are not considered defects.

Exclusions include, without limitation:

• Any mattress topper that contains burns, cuts, stains, spills, soiling, discoloration that occurs over time, chemical smells (cigarette smoke and other unnatural odors), dampness, or mold.
• Comfort preference(s). Imperfections that do not prevent ordinary use and enjoyment of the mattress topper by a reasonable person are not considered to be defects. For example, perforations may not be well-rounded, and corners may not be perfectly shaped.
• Natural softening of foam over time (except for any indentation or body impression of over 1 inch).
• Issues caused by bending, folding, jumping, dragging, abusing, neglecting, or mishandling the mattress topper.
• Unsanitary conditions, including pest infestation (bed bugs, mites, etc.).
• Mattress toppers used in hotels, rentals, Airbnbs, or commercial settings.
• Allergies, discomfort, or other health-related conditions.
• Cutting, reshaping, or altering the mattress topper in any way.

Mattress Topper Care and Rotation Requirements:

To ensure even wear and material longevity:

• Rotate the mattress topper head-to-foot once per month for the first six months, then
• Rotate every 2-3 months thereafter for the life of the mattress topper.
• Use only in a residential household environment. Avoid excessive force, stretching, or pulling on fabrics, seams, or zippers.
• Do not use bleach, optical brighteners, or harsh chemicals. Do not expose the mattress topper to high heat, which can damage wool, cotton, latex components, and natural fibers.
• Ensure it is fully dry before use or storage to prevent mold or odor.
• Spot Cleaning: Blot spills immediately with a clean cloth. Use warm water with mild (eco-friendly) detergent to spot clean. Avoid aggressive rubbing, which can distort fibers. Do not use abrasive scrubbers or solvent-based cleaners.
• Environmental Care: Keep the mattress topper in a clean, dry, climate-controlled bedroom. Avoid prolonged exposure to direct sunlight or heat. Do not use or store the mattress topper in damp basements, garages, porches, or any non-climate-controlled area.
• Protection & Hygiene: Use mattress protectors or topper covers consistently to maintain cleanliness. Keep the mattress topper away from pets to avoid tearing, chewing, scratching, or contamination. Avoid placing hot tools (curlers, straighteners, irons) near or on the topper surface.
• Storage & Handling: Store the mattress topper only when fully clean and completely dry. Do not fold, bend, or compress it for storage. Do not stack heavy items on top of stored mattress topper, as this may cause permanent flattening or distortion.
• Improper washing, drying, handling, storage, or failure to follow the care instructions on the product tag or Turmerry website may void the warranty.

Note: Failure to rotate does not automatically void the Warranty, but uneven wear resulting from non-rotation may not qualify as a defect.

To File a Mattress Topper Warranty Claim:

You can file a mattress topper warranty claim here - Contact Turmerry

A warranty claim must be submitted with sufficient documentation to allow inspection and verification. Required evidence includes:

• Proof of original purchase (receipt, invoice, order confirmation, product serial number).
• Legible photos of the defect, overall mattress topper surface, and support foundation.
• Measurement images taken using a tailor's tape for body impressions.
• A narrative description detailing the issue, when it was first noticed, and how it affects sleep performance.

Turmerry reserves the right to request additional images, video inspection, or, where necessary, third-party mattress topper inspection. Failure to cooperate or provide adequate evidence may result in denial of the claim.

If a replacement is approved, Turmerry may request evidence of mattress topper donation, recycling, or disposal prior to shipment of a replacement.

IMPORTANT: Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the products and will be provided to you once Turmerry has reviewed your submission and determined that there is, in fact, a defect covered by this warranty.

BED BASE WARRANTY

This section outlines Turmerry’s warranty policy for bed bases. The warranty we provide for our bed bases is only valid for the original purchaser, commencing from the date of original purchase, and is non-transferable. The “original purchaser” is the first purchaser of the product from Turmerry (www.turmerry.com).

• 2 Year Limited Warranty (Platform Base)

Beginning on the date of purchase, the Platform Base is covered by a 2-year limited warranty. This warranty is provided by the manufacturer.

IMPORTANT 1: Register your manufacturer warranty here - Manufacturer Warranty

IMPORTANT 2: Proof of purchase (receipt, invoice, or order confirmation) must be retained to validate any warranty claim for the Platform Base.

The warranty period is measured from the original purchase date and does not extend or restart should a repair or replacement occur.

• 10 Year Limited Warranty (Adjustable Bases)

Beginning on the date of purchase, the Adjustable Base - A1, Adjustable Base - A2, Adjustable Base - A3, and Adjustable Base - A4 are covered by a 10-year limited warranty. This warranty is provided by the manufacturer.

IMPORTANT 1: Register your manufacturer warranty here - Manufacturer Warranty

IMPORTANT 2: Proof of purchase (receipt, invoice, or order confirmation) must be retained to validate any warranty claim for the Platform Base.

The warranty period is measured from the original purchase date and does not extend or restart should a repair or replacement occur.

• 10 Year Limited Warranty (Wooden Bed Frame)

Beginning on the date of purchase, the Wooden Bed Frame is covered by a 10-year limited warranty. This warranty is provided by Turmerry.

IMPORTANT: Proof of purchase (receipt, invoice, or order confirmation) must be retained to validate any warranty claim for the Wooden Bed Frame.

The warranty period is measured from the original purchase date and does not extend or restart should a repair or replacement occur.

Your Responsibilities (for Platform Base):

To maintain eligibility under the warranty for the Platform Base, the product must be:

1. Registered with the manufacturer, when required, to ensure uninterrupted service and support.
2. Fully assembled within 10 days of delivery.
3. Assembled and installed exactly as directed in the manufacturer’s instructions, using only the hardware and components provided.
4. Placed on a stable, level surface that can fully support the Platform Base, mattress, and occupants without flexing or tipping.
5. Used only with compatible mattresses and strictly within the manufacturer’s listed weight capacity (1,000 lbs total, including mattress + sleepers).
6. Used indoors, in a climate-controlled environment, in a residential environment only, and not in hotels, rentals, Airbnbs, dormitories, or commercial settings.
7. Kept free of modifications or alterations.
8. Protected from moisture, spills, humidity, and condensation, as environmental exposure may void the warranty.
9. Maintained in a sanitary condition, free of pests, mold, or contamination.
10. Handled carefully during moves, ensuring the unit is not dropped, bent, or transported while partially assembled.

IMPORTANT: Proof of purchase (receipt, invoice, or order confirmation) must be retained to validate any warranty claim for the Platform Base.

Your Responsibilities (for Adjustable Bases A1, A2, A3, A4):

To maintain eligibility under the warranty for Adjustable Bases A1, A2, A3, and A4, the product must be:

1. Registered with the manufacturer, when required, to ensure uninterrupted service and support.
2. Fully assembled within 10 days of delivery.
3. Assembled and installed exactly as instructed in the manufacturer’s assembly guide, using only the hardware and components provided.
4. Placed on a stable, level surface capable of supporting the total operating weight of the base, mattress, and occupants.
5. Used with a compatible mattress and operated strictly within the manufacturer’s listed weight capacity (750 lbs total, including mattress + sleepers).
6. Connected to a properly grounded electrical outlet, used with a surge protector, and protected from power surges, electrical faults, and improper wiring.
7. Used indoors, in a climate-controlled environment, in a residential environment only, and not in hotels, rentals, Airbnbs, dormitories, or commercial settings.
8. Kept free of unauthorized modifications or alterations, including changes to wiring, motors, electronics, or mechanical parts.
9. Protected from liquids, humidity, moisture, and condensation, as exposure to these conditions voids the warranty.
10. Maintained in a clean and sanitary condition, free from pests, mold, or contamination.

IMPORTANT: Proof of purchase (receipt, invoice, or order confirmation) must be retained to validate any warranty claim for the Adjustable Bases A1, A2, A3, and A4.

Your Responsibilities (for Wooden Bed Frame):

To maintain eligibility under the warranty for the Wooden Bed Frame, the product must be:

1. Fully assembled within 10 days of delivery, using all provided hardware and components.
2. Assembled exactly according to the included instructions, without modification or omission of parts.
3. Placed on a stable, level surface that supports the frame evenly across all legs and contact points.
4. Used only in a residential indoor setting, in a climate-controlled environment, and for its intended purpose as a bedroom sleep support system.
5. Protected from excessive humidity, moisture, and direct airflow from heaters, radiators, fireplaces, or air-conditioning vents.
6. Used without alteration or modification, including drilling, cutting, refinishing, applying aftermarket parts, or attempting unauthorized repairs.
7. Maintained in sanitary condition, free from pests, mold, or contamination.
8. Operated within stated weight limits (twin and twin XL up to 500 lbs, and full, queen, king, and California king up to 1,500 lbs), including the combined weight of mattress, bedding, and occupants.

IMPORTANT: Proof of purchase (receipt, invoice, or order confirmation) must be retained to validate any warranty claim for the Wooden Bed Frame.

Bed Base Warranty Coverage (for Platform Base) Includes:

The Turmerry Platform Base is covered under a 2-year limited manufacturer warranty. This warranty covers defects in materials and workmanship that affect normal structural or functional performance when the Platform Base is used in a residential environment and operated within the stated weight limits.

2 Years – Full Warranty Coverage

During the first two years from the date of original purchase, the warranty covers the repair or replacement of defective parts at no cost to the original purchaser, including all pre-authorized labor and transportation costs associated with the repair or replacement.

Coverage includes the following:

1. Structural Components: Defects in the steel frame or support structure. Failure of any load-bearing metal components. Warping, bending, or deformation caused by manufacturing defects.
2. Hardware & Support Components: Defective legs, brackets, screws, mounting plates, or connectors. Misaligned or improperly fabricated hardware that prevents safe functioning.
3. Fabric & Mesh Deck Materials: Manufacturing defects in the mesh deck or attached fabric. Stitching or attachment points that fail under normal use.
4. Clarification: This coverage applies only to defects in materials and workmanship as determined by the manufacturer. Normal wear, cosmetic variations, or damage caused by improper use are not covered and are addressed separately in the “Does Not Include” section.

All approved parts, labor (when applicable), and transportation costs are covered during this 2-year full coverage period.

Bed Base Warranty Coverage (for Adjustable Base A1, A2, A3, A4) Includes:

The Adjustable Base A1, A2, A3, and A4 are covered under a 10-year limited manufacturer warranty provided by the manufacturer. This warranty protects against defects in materials and workmanship that affect normal functionality when the adjustable base is used in a residential setting and within stated operating limits.

First 2 Years – Full Coverage

During the first two years from the date of original purchase, the warranty covers the repair or replacement of defective parts at no cost to the original purchaser, including all pre-authorized labor and transportation costs associated with the repair or replacement.

Covered components during this period include:

• Electrical & Mechanical Parts: Head and foot actuator lift motors. Massage motors and motor housing (if applicable). Control box. Remote control. Power cord, power supply, and input cords.
• Structural & Support Hardware: Mounting brackets. Support struts. Defective legs or leg assemblies. Fasteners, connectors, and structural hardware.

All approved parts, labor (when applicable), and transportation costs are covered during this 2-year full coverage period.

Years 3 to 5 – Limited Parts Replacement

From years 3 to 5, the manufacturer will replace any defective electrical or mechanical part listed below:

• Head/foot actuator motors
• Massage motors (if applicable)
• Control box
• Remote control
• Power cord, power supply, and all electrical input cables
• Mounting brackets and support struts

Labor, installation services, and freight charges during this period are the responsibility of the purchaser.

Years 6 to 10 – Limited Mechanical Frame Warranty (Prorated)

From years 6 to 10, coverage applies only to mechanical base parts (as defined by the manufacturer), on a prorated basis.

Exclusions during Years 6 to 10: The following components are not covered during this prorated period:

• Cover fabric
• Shroud
• Platform components
• Legs
• Actuator lift motors
• Massage motors
• Control box
• Remote controls
• Power supply components
• Power cords

The prorated charges are calculated as: 1/5th of the current MSRP multiplied by the number of years after Year 5 (from the original delivery date).

The purchaser is responsible for service, installation, and shipping costs during this period.

Covered Functional Defects (Across All Warranty Periods)

Covered defects include:

• Structural failure of load-bearing mechanical components.
• Manufacturing defects affecting head/foot articulation.
• Electrical component malfunctions caused by defective internal parts.
• Failure of the control system, remote, or control box due to internal defects.
• Faulty actuator motors or massage motors (within eligible coverage years).
• Hardware or bracket defects preventing safe, stable operation.

Only defects that materially impair the adjustable base’s ability to function safely and as intended are covered under this warranty.

Clarification

This coverage applies only to defects in materials and workmanship as determined by the manufacturer. Normal wear, cosmetic variations, or damage caused by improper use are not covered and are addressed separately in the “Does Not Include” section.

Bed Base Warranty Coverage (for Wooden Bed Frame) Includes:

The Turmerry Wooden Bed Frame is covered under a 10-year limited warranty, consisting of 5 years of full coverage followed by 5 years of prorated coverage (Years 6 to 10). This warranty applies only to defects in materials or workmanship that impair structural integrity or safe, normal residential use.

If a verified defect is identified, Turmerry may repair the defective component, replace the frame with the same model and size, or, if discontinued, replace it with a comparable frame of similar construction and value.

Coverage applies only when the product is used normally in a residential environment and maintained according to Turmerry guidelines.

Years 1 to 5 – Full Warranty Coverage (0% Customer Responsibility)

During the first five years, Turmerry will repair or replace defective components at no cost to the customer, including:

• Structural Defects: Breakage or failure of slats, joints, legs, or support beams caused by defective materials or workmanship. Frame collapse or instability resulting from manufacturing defects. Warping, bowing, or deformation of load-bearing components caused by fabrication issues.
• Hardware & Assembly Component Defects: Manufacturing defects in screws, brackets, rails, center supports, dowels, or mounting hardware. Hardware failures preventing proper assembly or safe use.
• Material & Construction Defects: Defective wood components that compromise structural performance. Factory machining errors, misaligned drilling, or joinery defects. Premature structural deterioration unrelated to environmental exposure or misuse.
• Dimensional Variance: Misaligned pre-drilled holes preventing proper assembly. Size discrepancies outside factory tolerances that affect stability or mattress fit.

Years 6 to 10 – Prorated Warranty Coverage

From Years 6 through 10, the customer is responsible for a percentage of the replacement cost, calculated using the original purchase price of the Wooden Bed Frame:

Warranty Year	Customer Responsibility (Prorated Charge)
Year 6	55% of the original purchase price
Year 7	60% of the original purchase price
Year 8	65% of the original purchase price
Year 9	70% of the original purchase price
Year 10	75% of the original purchase price

Prorated Terms

• The prorated percentage is the customer’s portion of the replacement cost.
• Turmerry covers the remaining percentage.
• Customer is responsible for all labor, handling, and transportation during the prorated period.
• Coverage applies only to defects listed in the Full Warranty Coverage section that are caused by material or manufacturing issues.

Covered Functional Defects (All Years)

Across the entire 10-year warranty, Turmerry covers functional defects that materially impair performance:

• Structural instability or wobbling from defective joints or load-bearing components.
• Hardware failure that compromises safe use.
• Structural failure under normal residential use within weight limits.
• Warping, twisting, or weakening of structural wood components from defective fabrication.
• Significant misalignment that prevents safe, proper assembly.

Only defects that materially affect structural performance or intended use are covered.

Bed Base Warranty Coverage (for Platform Base) Does Not Include:

This warranty does not cover any damage, condition, or failure resulting from improper use, mishandling, incorrect assembly, environmental exposure, physical damage, or any factor not caused by a manufacturing defect. The following are not covered under the Platform Base warranty:

• Improper Use, Handling, or Assembly
  • Incorrect assembly or installation.
  • Failure to use all hardware and components supplied by the manufacturer.
  • Use on an uneven, unstable, or unsupported floor surface.
  • Dropping, dragging, bending, twisting, or mishandling the base at any time, including during moves.
  • Improper storage, including storing the base in a folded position under weight or in a damp environment.
  • Failure to follow the instructions provided in the Owner’s Manual.
• Exceeding Weight Capacity or Misloading
  • Damage resulting from exceeding the 1,000 lb (453 kg) total weight limit (mattress + bedding + occupants).
  • Placing excessive or uneven weight on the frame or mesh deck.
  • Use with oversized, incompatible, or excessively heavy mattresses.
• Environmental Damage
  • Exposure to moisture, spills, humidity, condensation, or water intrusion of any kind.
  • Mold, mildew, rust, or corrosion caused by environmental conditions.
  • Use or storage in non-climate-controlled spaces, including basements, garages, porches, sheds, or outdoor areas.
• Physical Damage (Customer-Caused)
  • Scratches, dents, bends, cracks, chips, or deformation caused by impact or misuse.
  • Damage to cosmetic components, including fabric, trim, mesh material, or coatings.
  • Damage to the foldable hinge assembly resulting from force, impact, or improper folding/unfolding.
  • Stains, spills, odors, or liquid damage.
  • Damage caused by cleaning with harsh chemicals, solvents, or abrasive tools.
• Normal Wear and Cosmetic Variations
  • Normal wear and tear or gradual material changes over time.
  • Minor cosmetic imperfections that do not affect structural performance.
  • Natural patina or finish changes on metal components.
  • Slight fabric wrinkles or stitching variations that occur naturally.
• Unsanitary Conditions or Contamination
  • Pest infestations (bed bugs, mites, cockroaches, etc.).
  • Mold, mildew, or odors resulting from improper indoor conditions.
  • Contamination caused by smoke, chemicals, bodily fluids, or improper cleaning.
• Improper or Non-Residential Use
  • Use in hotels, rental units, Airbnbs, dormitories, assisted-living facilities, or commercial properties.
  • Use outdoors or in environments with excessive humidity, dust, or temperature swings.
• Unauthorized Modifications or Repairs
  • Repairs, alterations, or modifications performed by anyone not authorized by the manufacturer.
  • Adding aftermarket hardware or components not supplied or approved by the manufacturer.
  • Drilling, cutting, painting, welding, or altering any part of the base.
• Other Exclusions
  • Damage caused by natural disasters, accidents, or acts of nature.
  • Damage occurring during customer transport, relocation, or storage after initial delivery.
  • Costs associated with educating the consumer on proper use or setup (as stated in the manufacturer's terms).
  • “As-is,” open-box, floor models, or clearance items (where stated).

Bed Base Warranty Coverage (for Adjustable Bases A1, A2, A3, A4) Does Not Include:

This warranty does not apply to any damage, malfunction, or condition resulting from improper use, installation errors, electrical issues, environmental exposure, physical damage, or any cause not arising from a manufacturing defect. The following are not covered under the Adjustable Base warranty:

• Improper Use, Handling, or Assembly
  • Incorrect assembly, installation, or failure to follow the Owner’s Manual.
  • Use on an uneven, unstable, or unsupported surface.
  • Dropping, dragging, bending, or improper handling during movement or relocation.
  • Improper power supply, including plugging the base into non-grounded or unsafe outlets.
  • Installation or use of non-manufacturer components, hardware, accessories, or aftermarket attachments.
  • Altering, modifying, drilling, cutting, painting, rewiring, or tampering with any part of the base.
  • Any repairs or adjustments performed without prior authorization from the manufacturer.
• Exceeding Weight Limits or Misloading
  • Exceeding the 750 lb (340 kg) total weight capacity (mattress + bedding + occupants).
  • Using excessively heavy, rigid, or incompatible mattresses.
  • Uneven or improper weight distribution that stresses the lifting mechanisms, motors, or frame.
  • Attempting to lift or articulate weight beyond the rated capacity of the head or foot sections.
• Environmental Damage & Electrical Issues
  • Exposure to liquids, humidity, moisture, spills, or condensation.
  • Mold, mildew, rust, or deterioration caused by improper environmental conditions.
  • Damage caused by power surges, lightning strikes, electrical spikes, outages, brownouts, improper grounding, or faulty household wiring.
  • Use of extension cords, power strips, surge protectors, or non-approved power adapters.
  • Operation or storage in garages, basements, porches, sheds, or non-climate-controlled environments.
  • Any failure resulting from improper or inadequate electrical supply.
• Physical Damage (Customer-Caused)
  • Cracks, dents, bending, breaks, chips, or deformation from impact or mishandling.
  • Damage to cosmetic or non-structural components, including fabric covers, foam shrouds, trim pieces, cable housings, or accessories.
  • Stains, spills, odors, or liquid infiltration.
  • Damage resulting from cleaning with harsh chemicals, solvents, or abrasive tools.
• Normal Wear, Sound, and Cosmetic Variations
  • Normal operational noises, including motor hum, vibration, or minor creaking.
  • Cosmetic blemishes or natural aging that do not impact functionality.
  • Finish changes, slight fabric variations, or minor compaction of foam trim.
  • Normal loosening of fasteners that requires periodic tightening by the user.
• Mechanical or Electrical Issues Caused by User Conditions
  • Obstructing moving parts with bedding, furniture, or floor debris.
  • Burned-out motors due to overuse, misuse, or exceeding recommended duty cycles.
  • Damage caused by running the base with an improperly positioned mattress.
  • Failures caused by incorrect loading of the head or foot sections during articulation.
• Unsanitary Conditions or External Contamination
  • Pest infestations (bed bugs, mites, cockroaches, or other insects).
  • Mold, mildew, odors, or staining due to environmental neglect.
  • Contamination from smoke, bodily fluids, chemicals, or household spills.
• Improper or Non-Residential Use
  • Use in hotels, dormitories, rental units, Airbnbs, assisted-living facilities, or any commercial or institutional environment.
  • Use outdoors or in spaces with excessive temperature fluctuation, humidity, or dust.
• Unauthorized Modifications or Repairs
  • Third-party repairs or servicing not authorized by the manufacturer.
  • Installation of non-original motors, control boxes, wiring, remote controls, or accessories.
  • Any modification that alters the base from its original factory design.
• Other Exclusions
  • Damage caused by natural disasters, fire, flooding, lightning, or other acts of nature.
  • Damage occurring during customer relocation, transport, or storage after initial delivery.
  • Costs related to consumer education, identifying power issues, or service calls where the base is found to be functioning properly (per the manufacturer’s terms).
  • Open-box, clearance, “as-is,” or floor-model products (where stated).
  • Cosmetic defects or issues that do not affect safe operation or performance.

Bed Base Warranty Coverage (for Wooden Bed Frame) Does Not Include:

This warranty does not apply to any damage, malfunction, or condition resulting from improper use, installation errors, environmental exposure, physical damage, or any cause not arising from a manufacturing defect. The following are not covered under the Wooden Bed Frame warranty:

• Improper Use, Handling, or Assembly
  • Damage caused by incorrect or incomplete assembly.
  • Damage resulting from failure to use all provided hardware or assembly components.
  • Damage occurring while dragging, dropping, lifting, or moving the frame.
  • Use on an uneven, unstable, or unsupported surface.
  • Use of non-approved hardware, fasteners, or aftermarket modifications.
  • Altering, drilling, cutting, refinishing, painting, repairing, or modifying the frame in any way.
• Environmental Damage & Climate-Related Conditions
  • Exposure to excessive humidity or moisture.
  • Damage caused by direct airflow from heaters, radiators, fireplaces, or HVAC vents.
  • Warping, minor cracking, joint separation, swelling, or contraction caused by temperature or humidity fluctuations.
  • Sun exposure resulting in fading, discoloration, or uneven tone development.
  • Mold, mildew, or moisture-related damage caused by the environment.
  • These are normal effects on natural wood and are not considered manufacturing defects.
• Natural Wood Characteristics (Not Considered Defects)
  • Variations in wood grain, color, pattern, knotting, or mineral streaks.
  • Small surface cracks, micro-fractures, or natural imperfections.
  • Natural patina development or color change over time.
  • Slight irregularities in edges, corners, or natural indentations.
  • Minor surface texture differences inherent to real wood.
  • These characteristics do not affect performance or structural integrity.
• Normal Wear, Cosmetic Issues, or Non-Structural Changes
  • General wear and tear consistent with regular use.
  • Cosmetic imperfections that do not compromise performance (scuffs, light marks, finish variations).
  • Minor alignment or fit variances that do not impact safety or structural stability.
  • Squeaks or minor sound changes due to normal use or environmental factors.
• Physical Damage (Customer-Caused)
  • Burns, scorch marks, heat damage, or cigarette damage.
  • Scratches, dents, chips, gouges, or cracked components caused by impact or mishandling.
  • Liquid spills, stains, or water exposure.
  • Damage from harsh chemicals, cleaning agents, or solvents.
  • Damage resulting from exceeding the listed weight capacity (twin and twin XL up to 500 lbs, and full, queen, king, and California king up to 1,500 lbs).
• Unsanitary Conditions or External Contamination
  • Pest infestation (termites, bed bugs, wood-borers, or other insects).
  • Strong odors, staining, dirt, or contamination.
  • Mold or mildew caused by improper environment or usage conditions.
• Improper Use Setting
  • Use in hotels, rentals, dormitories, Airbnbs, or any commercial or high-traffic setting.
  • Use outdoors, in garages, basements, or non-climate-controlled environments.
• Other Exclusions
  • Damage caused by natural disasters, accidents, or catastrophic events.
  • Loss or damage during moves, transport, or storage after the initial delivery.
  • Any issue arising from failure to follow required care, rotation, or maintenance guidelines.
  • Clearance, open-box, or “as-is” items (if applicable).

Bed Base Care Requirement (for Platform Base):

To maintain performance and warranty eligibility, the Platform Base should be cared for as follows:

• Do not exceed a total weight of 1,000 lbs (453 kg), including the mattress, bedding, and occupants. Exceeding this limit can damage the base, cause injury, and void the warranty.
• Keep the Platform Base at least 12 inches (30 cm) from direct heat sources.
• Protect fabric areas from direct sunlight whenever possible.
• For Spot Cleaning: Wipe with a light, damp sponge, or vacuum using a soft brush attachment.
• For Deeper Cleaning: Blot spills with a clean, dry cloth. Wipe gently with warm water using a damp cloth. Avoid over-wetting and never use harsh or abrasive cleaners. A soft-bristle brush may be used lightly for ingrained dirt. Allow fabric to dry away from direct sunlight and heat. If stains or marks persist, contact a professional cleaner for guidance.

Bed Base Care Requirement (for Adjustable Bases A1, A2, A3, A4):

To maintain proper performance and ensure warranty eligibility, follow these care guidelines for your Adjustable Base.

• Do not exceed a total weight of 750 lbs, including mattress, bedding, and occupants. Exceeding this limit can damage the adjustable base, cause injury, and void the warranty.
• The weight must be evenly distributed across the entire base. The adjustable base is not designed to lift or support the full weight limit when only the head or foot section is elevated.
• Keep fabric areas away from direct sunlight to prevent fading.
• Maintain at least 12 inches (30 cm) of space from direct heat sources (heaters, radiators, fireplaces).
• For Spot Cleaning: Wipe with a light, damp sponge, or vacuum using a soft brush attachment.
• For Deeper Cleaning: Blot spills with a clean, dry cloth. Wipe gently with warm water using a damp cloth. Avoid over-wetting and never use harsh or abrasive cleaners. A soft-bristle brush may be used lightly for ingrained dirt. Allow fabric to dry away from direct sunlight and heat. If stains or marks persist, contact a professional cleaner for guidance.
• Massage motors are not designed for continuous use beyond 30 minutes.
• After the automatic shut-off occurs, allow the massage system to rest for 30 minutes before restarting.
• Keep bedding, pets, and objects away from moving parts to prevent strain or obstruction.
• Plug the base into a properly grounded outlet.
• Use a surge protector to protect against electrical spikes.
• Do not use extension cords, power strips, or non-approved adapters.
• Keep all electrical components clean, dry, and free from dust or clutter.
• Replace batteries as needed to maintain consistent performance.
• Keep the remote dry and avoid dropping or exposing it to moisture.
• Ensure the area under the base is clear before adjusting head or foot positions.
• Do not allow children or adults to stand, jump, or place excessive force on any part of the base.
• If unusual sounds, hesitation, or irregular movement occur, stop use and contact customer support.
• Disconnect power before moving the adjustable base.
• Lift carefully – do not drag or slide the unit.
• Store only in dry, climate-controlled environments.

Bed Base Care Requirement (for Wooden Bed Frame):

To maintain performance, appearance, and warranty eligibility for your Wooden Bed Frame, follow these care guidelines:

• Assemble the frame according to the instructions, using all provided hardware.
• Place the frame on a stable, level surface to ensure even support and prevent stress on joints.
• Check and tighten screws and hardware periodically to maintain stability.
• Do not exceed the recommended weight capacity (twin and twin XL up to 500 lbs, and full, queen, king, and California king up to 1,500 lbs) for your mattress, bedding, and sleepers.
• Avoid jumping, standing, or applying sudden force to the frame.
• Lift the frame when moving – do not drag or slide it across the floor.
• Keep the bed frame indoors in a climate-controlled room.
• Avoid areas with excessive humidity or moisture.
• Keep the frame away from direct heat sources, vents, and radiators.
• Protect from prolonged direct sunlight, which can cause fading or uneven color changes.
• Dust regularly with a soft, dry or slightly damp cloth.
• Avoid harsh chemicals, abrasive cleaners, solvents, or oil-based products.
• Use coasters or protective pads if placing any objects (lamps, décor) on the frame’s surface.
• Blot spills immediately with a clean, dry cloth to prevent moisture damage.
• Inspect joints and hardware occasionally and tighten if needed.
• Ensure the slats and center support (if included) are always properly positioned.
• Keep the area under and around the bed free of clutter to support airflow and prevent moisture buildup.
• Disassemble the frame if moving long distances or storing it.
• Store only in dry, temperature-controlled environments.
• Avoid stacking heavy items on top of stored components.

To File a Bed Base Warranty Claim:

You can file a Bed Base warranty claim here - Contact Turmerry

A warranty claim must include enough documentation for Turmerry and/or the manufacturer to verify the issue. Please provide the following:

• Proof of original purchase (receipt, invoice, or order confirmation).
• Photos of the defect, including:
  • Close-up images of the affected area (frame, hinges, legs, mesh deck, hardware, fabric, etc).
  • Full-frame photos showing the entire base assembled.
  • Images of any detached, bent, or broken components.
• Photo of the product label, model tag, or serial tag (if present).
• Photos of your setup environment, showing the surface the base is placed on.
• Video recording showing the issue, if the problem is functional (e.g., no lift, uneven movement, remote not responding, noise, vibration, massage failure).
• Short written description of:
  • When the issue began.
  • How the defect affects use.
  • Whether the base was moved, folded, or transported recently.
  • Any troubleshooting steps already attempted.

Inspection & Additional Evidence

Turmerry and/or the manufacturer may request:

• Additional photos.
• A short video demonstrating the issue (e.g., wobbling, bent areas, instability).
• Verification of proper assembly.
• Verification of weight distribution or mattress compatibility.
• Photos showing that no modifications or unauthorized repairs were attempted.
• A remote inspection or virtual walkthrough, if necessary.
• Proof of disposal, recycling, or destruction if a replacement is issued.

Failure to provide the requested documentation may result in denial of the warranty claim.

Important: Evidence of a defect and proof of purchase must be provided.

BEDDING AND PILLOW WARRANTY

This section outlines Turmerry’s warranty policy for bedding (including waterproof mattress protectors, mattress pads, pillow covers, blankets & throws, sheet sets, duvet covers, comforters, mattress topper cover, mattress topper encasement) and pillows. The warranty we provide for our bedding and pillows is only valid for the original purchaser, commencing from the date of original purchase, and is non-transferable. The “original purchaser” is the first purchaser of the product from Turmerry (www.turmerry.com).

• 1 Year Limited Warranty

Beginning on the date of purchase, the pillows and bedding are covered by a 1-year limited warranty.

The warranty period is measured from the original purchase date and does not extend or restart should a repair or replacement occur.

• Additional Manufacturer Warranty

Some products include a separate manufacturer's warranty that extends beyond Turmerry’s standard 1-year limited warranty. These manufacturer warranties are provided directly by the original manufacturer and follow their own terms and conditions. They do not replace or extend Turmerry’s 1-year limited warranty coverage. All manufacturer warranty claims must follow the manufacturer’s requirements, and eligibility is determined solely by the manufacturer.

Beginning on the date of purchase, the following bedding items include additional manufacturer warranty coverage:

Wool Waterproof Mattress Protector Pad – 10-Year Manufacturer Warranty

Reversible Fleece And Cotton/Wool Quilted Mattress Pad – 5-Year Manufacturer Warranty

The warranty period is measured from the original purchase date and does not extend or restart should a repair or replacement occur.

Your Responsibilities:

To maintain warranty eligibility, the bedding or pillow must:

1. Be removed from all packaging within 10 days of delivery and inspected for any issues.
2. Be used only in a residential setting and for its intended purpose (sleep use only; no commercial or institutional use).
3. Be cared for according to Turmerry’s washing, drying, and cleaning instructions, including:
   • Washing on recommended cycles.
   • Using appropriate detergents (no bleach, solvents, or harsh chemicals).
   • Allowing products to fully dry before use or storage.
4. Be kept in a clean, sanitary, and climate-controlled environment, free from moisture, mold risk, pests, and extreme temperature fluctuations.
5. Be used with compatible bedding components where applicable (for example, pillow covers used with pillows, protectors used on mattresses, and encasements sized correctly).
6. Be free from misuse, including over-washing, improper drying, rough handling, cutting, altering, or exposing the product to liquids, spills, or unsanitary conditions.
7. Be stored properly when not in use – never in damp areas, outdoor spaces, or non-climate-controlled rooms such as basements, garages, or sheds.
8. Have all labels, tags, and law tags kept intact and unaltered, as removing them may void warranty eligibility.
9. Be free of stains, odors, spills, bodily fluids, mold, mildew, or discoloration, as these conditions automatically void the warranty.
10. Be accompanied by valid proof of purchase, which must be retained by the customer (email receipt, invoice, or order confirmation).

IMPORTANT: Warranty claims cannot be processed without proof of purchase and documentation showing the product was used and maintained according to these requirements.

Bedding and Pillow Warranty Coverage Includes:

Turmerry warrants that the bedding and pillows are free from defects in materials or workmanship that affect normal functionality or expected performance under standard residential use. If a verified defect is found, Turmerry will, at its sole discretion, repair the item, replace it with the same model and size, or, if the item is discontinued, replace it with a product of comparable construction, material quality, and value. This warranty applies only to defects attributable to manufacturing or material failure and does not cover issues resulting from misuse, improper care, or customer-inflicted damage after purchase.

The warranty covers:

1. Seam, Stitching, or Construction Defects
   • Broken seams or stitching that comes apart under normal use.
   • Fabric panels separating due to improper manufacturing.
   • Quilting, tufting, or pattern stitching that fails prematurely.
2. Fabric or Material Defects
   • Premature fabric tearing caused by defective material (not misuse).
   • Manufacturing defects in woven, knit, or filled materials.
   • Structural failures in fill materials (wool, cotton, latex, buckwheat hulls, foam pieces) caused by manufacturing issues.
3. Zipper, Closure, or Fastener Defects
   • Zippers that break or detach due to faulty construction.
   • Snaps, buttons, ties, or elastic that fail under normal residential use.
4. Workmanship Defects in Pillows
   • Latex pillows with significant voids, improper molding, or internal defects.
   • Buckwheat pillows with defective stitching or leaking due to seam failure.
   • Wool, shredded latex, kapok, or hybrid pillow fill shifting abnormally due to internal workmanship issues.
5. Protector & Encasement Defects
   • Waterproof membranes that fail due to manufacturing defects (within Turmerry’s 1-year period; manufacturer warranty applies separately where stated).
   • Premature deterioration of fabric layers caused by defective bonding or lamination.
6. Comforters, Blankets & Sheet Sets Defects
   • Quilting separation or fill migration caused by improper stitching.
   • Fabric defects that result in unusual thinning, tearing, or unraveling not caused by washing damage.
   • Loose hems, improperly attached edging, or fabric stretching due to manufacturing defects.
7. Elastic, Binding & Structural Component Defects
   • Elastic corner bands on protectors or pads that detach due to faulty stitching.
   • Binding or edging that separates due to manufacturing flaws.
8. Manufacturer Warranty Extensions (Where Applicable)
   • If a bedding product includes a separate manufacturer warranty (e.g., Wool Waterproof Mattress Protector Pad, Reversible Fleece & Cotton/Wool Quilted Mattress Pad), those terms apply in addition to Turmerry’s 1-year limited warranty.
   • Turmerry’s warranty covers only the first year unless explicitly stated otherwise.

Bedding and Pillow Warranty Coverage Does Not Include:

This warranty does not apply to any condition, damage, or defect that results from improper use, normal wear, environmental exposure, washing practices, or any cause not arising from a manufacturing defect.

Exclusions include, without limitation:

• Improper Use, Handling, or Care: Damage caused by failure to follow Turmerry’s care instructions; washing or drying with high heat; use of bleach, harsh detergents, or commercial washing machines; stretching, pulling, tearing, or snagging; burns or heat damage from irons, dryers, heating pads, or direct heat sources.
• Stains, Soiling, and Hygiene-Related Issues: Stains, spills, discoloration, or odors caused by food, drinks, oils, cosmetics, sweat, or environmental exposure; bodily fluids of any kind (including sweat, urine, blood, vomit); mold, mildew, or moisture-related damage; smoke, chemical smells, or other external contamination.
• Physical Damage (Customer-Caused): Cuts, tears, punctures, abrasion damage, fraying, broken zippers, seam separation, fabric pilling, fiber compression or loft loss due to normal use; pet damage, including chewing, clawing, stains, or odors.
• Normal Wear, Aging, and Cosmetic Variations: Natural softening, fabric relaxation, color fading, shading, shrinkage after washing, pilling, lint formation, or any cosmetic changes that occur through normal use and care.
• Improper Environment or Storage: Damage resulting from storage in damp or humid environments; mold, mildew, or odor caused by improper drying or storing while damp; damage caused by pests, including bed bugs, mites, moths, insects, or rodents.
• Improper or Non-Residential Use: Use in hotels, rentals, Airbnbs, dormitories, assisted-living facilities, commercial environments, or any setting other than normal residential household use; use outdoors or in areas with excessive humidity, moisture, or temperature swings.
• Alterations, Modifications, or Unauthorized Repairs: Any alteration such as cutting, sewing, dyeing, or modifying the product; use of aftermarket components; or repairs not authorized by Turmerry or the original manufacturer.
• Other Exclusions: Damage caused by natural disasters, fire, floods, or other acts of nature; loss or damage occurring during customer transport or storage; comfort preferences or dissatisfaction with feel; clearance, “as-is,” open-box, or final-sale items where stated.

Bedding and Pillow Care Requirements:

To maintain product performance and warranty eligibility, bedding and pillows must be cared for as follows:

1. Proper Use: Use only in a residential household environment. Use each item strictly for its intended purpose (e.g., pillowcase for pillows, protector for mattresses). Avoid excessive force, stretching, or pulling on fabrics, seams, or zippers.
2. Follow All Manufacturer Care Instructions: All maintenance and care instructions listed on the product webpage and on the product’s sewn-in care tag must be followed. Failure to follow these instructions will void the warranty.
3. Washing & Drying: Wash using the care directions provided for each product. If an item is deemed “washable,” use cool or warm water and mild detergent. Do not use bleach, optical brighteners, or harsh chemicals. Tumble dry low or air-dry. Do not expose bedding or pillows to high heat, which can damage wool, cotton, latex components, and natural fibers. Ensure each item is fully dry before use or storage to prevent mold or odor.
4. Spot Cleaning: Blot spills immediately with a clean cloth. Avoid aggressive rubbing, which can distort fibers or cause pilling. Do not use abrasive scrubbers or solvent-based cleaners.
5. Environmental Care: Keep bedding and pillows in a clean, dry, climate-controlled bedroom. Avoid prolonged exposure to direct sunlight to prevent fading or fiber weakening. Do not use or store bedding in damp basements, garages, porches, or any non-climate-controlled area. Store items in breathable cotton bags, never sealed plastic.
6. Protection & Hygiene: Use pillowcases, pillow protectors, and mattress protectors consistently to maintain cleanliness and extend product life. Keep bedding away from pets to avoid tearing, chewing, scratching, or contamination. Avoid placing hot tools (curlers, straighteners, irons) near or on bedding surfaces.
7. General Maintenance: Fluff pillows regularly to maintain loft and even fill distribution. Shake out blankets, throws, and quilts periodically to maintain texture. Inspect seams, stitching, and zippers occasionally and discontinue use if damaged.
8. Storage & Handling: Store bedding only when fully clean and completely dry. Fold gently and avoid compressing delicate fibers during long-term storage. Do not stack heavy items on top of stored bedding, as this may cause permanent flattening or distortion.
9. Important: Improper washing, drying, handling, storage, or failure to follow the care instructions on the product tag or Turmerry website may void the warranty.

To File a Bedding and Pillow Warranty Claim:

You can file a bedding and pillow warranty claim here - Contact Turmerry

A warranty claim must be submitted with sufficient documentation to allow inspection and verification. Required evidence includes:

• Proof of original purchase (receipt, invoice, or order confirmation).
• Clear photos of the defect, such as:
  • Close-up images of the affected area (fabric tears, stitching failure, zipper defects, fill leakage, etc.).
  • Full photos of the entire bedding item or pillow laid flat.
  • Photos showing any manufacturing flaw (warping, inconsistent stitching, material separation).
• Photo of the sewn-in care label and law tag (if included), unaltered and legible.
• Photo demonstrating proper care and use, when applicable (e.g., protector used, item clean and sanitary).
• Short written description explaining:
  • When the issue was first noticed.
  • How the defect impacts normal use.
  • Whether the item has been washed, stored, or handled according to care instructions.

Inspection & Additional Evidence

Turmerry may request:

• Additional photos or video showing the defect more clearly.
• Confirmation that the care instructions on the product tag and website were followed.
• Verification that the product was used in a residential setting and kept in a sanitary condition.
• A third-party inspection (if needed).
• Proof of disposal, donation, or recycling if a replacement is approved.

Failure to provide required documentation may result in denial or delay of the claim.

IMPORTANT: Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the products and will be provided to you once Turmerry has reviewed your submission and determined that there is, in fact, a defect covered by this warranty.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Turmerry’s liability under this warranty is limited solely to the repair or replacement of the applicable product as expressly stated herein. Turmerry shall not be liable for any incidental, consequential, indirect, special, or punitive damages, including but not limited to:

• Loss of use, sleep, comfort, or perceived health benefits,
• Damage to personal property,
• Transportation, removal, installation, or related costs outside policy terms.

No other warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose, extend beyond the duration of this warranty unless prohibited by applicable law.

ARBITRATION

Any dispute, claim, or controversy arising out of or relating to this warranty shall be resolved in accordance with the dispute resolution and arbitration provisions set forth in the Terms of Service. Arbitration conducted under this section will be final and binding, and may not be appealed except under circumstances expressly permitted by applicable law.

You must submit any dispute arising from this warranty to arbitration before pursuing any remedies available under Title I of the Magnuson-Moss Warranty Act or under any state laws governing consumer product warranties. Consistent with the Turmerry Terms of Service, any arbitration relating to this warranty shall be conducted on an individual basis and shall not be consolidated with, joined with, or heard together with any other arbitration or legal proceeding involving Turmerry.

To the fullest extent permitted by law, you may assert claims only in your individual capacity and not as a representative, member, or participant in any class, collective, or private attorney general action. Some jurisdictions do not permit the exclusion or limitation of incidental or consequential damages related to consumer goods; in such jurisdictions, the limitations or exclusions contained in this warranty may not apply to you.

GOVERNING LAW & ENFORCEMENT

This limited warranty will be governed by the laws of the State of North Carolina.

Any dispute arising under this warranty may require arbitration or mediation prior to litigation, subject to state law.

WARRANTOR

Commerzilla, LLC, 3300 Woodpark Blvd., Suite L, Charlotte, NC 28206

For any further inquiries regarding the warranty, please contact hello@turmerry.com.